Service Delivery Manager

Location: Budapest, Jászberényi street 45 & Biatorbágy, Mészárosok útja 6.

Operations is at the core of Kifli.hu , ensuring our fulfillment centers run reliably , efficiently, and at scale every single day. As we continue to grow, external partner capacity and workforce services are critical to our operational flexibility and high-volume performance.

We are looking for a Service Delivery Manager to own the end-to-end management of external suppliers and overall warehouse capacity across our operations in Hungary.

In this role, you will lead supplier relationships , lead a team of coordinators, and partner closely with operations leadership to ensure our fulfillment centers always have the right capacity to hit ambitious business targets.

Why this role is exciting

- Direct business impact: You will directly influence Kifli’s daily operational performance, fulfillment capacity, and ability to deliver on growth targets.
- Full ownership: You won’t just track metrics—you will directly own the supplier relationships, external workforce strategy, and capacity lifecycle across our Hungarian operations.
- Build and scale: You will design and implement scalable processes to improve capacity flexibility and remove operational bottlenecks.
- Leadership exposure: You will manage and coach a team of coordinators while working closely with senior operations leadership.

Responsibilities

Supplier & Capacity Management: Own the capacity lifecycle for our fulfillment centers and build strong, high-performing partnerships with external suppliers.; Operational Alignment: Partner with operations leadership to forecast capacity needs and align supplier plans with changing business priorities.; Team Leadership: Lead, mentor, and coach a team of project coordinators (in-house or outsourced), ensuring consistent execution and delivery against operational targets.; Process Improvement: Identify capacity constraints and introduce process enhancements that increase flexibility and speed without sacrificing quality.; Performance Tracking: Maintain clear oversight of daily warehouse capacity status using updates from suppliers and project coordinators to make data-driven operational adjustments.

Requirements

Relevant Experience: Proven track record in managing external suppliers and large-scale capacity within retail, logistics, FMCG, e-commerce, or similar fast-paced environments.; People Leadership: Demonstrated experience managing, coaching, and developing teams to achieve operational targets.; Analytical & Strategic Thinking: Strong knowledge of capacity management strategies with the ability to leverage operational data to drive decisions.; Stakeholder Management: Excellent communication skills with a proven ability to build strong relationships across internal operations teams and external vendors.; Language Skills: Fluent Hungarian and advanced English (both written and spoken).

Nice to have

Experience working in a fast-scaled, hyper-growth, or e-commerce environment.; Knowledge of local labor market trends and Hungarian labor law concepts. #Kifli