Service Delivery Manager with German for OS GmbH (m/f/d)

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Responsibilities

Manage and coordinate the delivery of IT services across multiple operational teams.; Serve as the primary point of contact for customers regarding service-related matters.; Ensure services are delivered according to agreed Service Level Agreements (SLAs).; Monitor service performance and drive continuous service improvements.; Coordinate service reviews, reporting, and customer governance meetings.

Requirements

Strong customer and service orientation.; Excellent communication and stakeholder management skills.; Analytical and problem-solving mindset.; Ability to manage multiple priorities and work under pressure.; Strong presentation and reporting skills.; Leadership and coordination capabilities.; Financial and commercial awareness; Bachelor's degree in Information Technology, Business Administration, Telecommunications, or related field.; Several years of experience in IT Service Management, Service Delivery, or Customer Operations.; Experience working in an international environment and customer-facing role.; Knowledge of IT infrastructure, cloud services, and managed services environments.; ITIL certification is an advantag