Service Manager - Lexus of Marin

The Service Manager is responsible for leading the dealership's service department and ensuring exceptional customer satisfaction, efficient operations, and strong financial performance. This role oversees service advisors and technicians, manages daily workflow, monitors department performance, and ensures repairs are completed safely, accurately, and on schedule.

Responsibilities

Manage the daily operations and workflow of the service department; Lead, train, coach, and develop service advisors and technicians; Monitor department performance, productivity, customer satisfaction, and profitability; Ensure repairs are properly diagnosed, documented, authorized, and completed in a timely manner; Address customer concerns and ensure high-quality service experience; Maintain compliance with dealership policies, manufacturer standards, and safety requirements; Partner with dealership leadership to achieve overall business objectives and continuously improve service operations

Requirements

3+ years of automotive service or dealership experience; prior leadership or management experience preferred; Strong knowledge of automotive repair, maintenance, service operations, and manufacturer standards; Proven ability to lead, coach, and motivate service advisors and technicians in a fast-paced environment; Strong customer service and communication skills with the ability to resolve customer concerns professionally; Demonstrated ability to meet or exceed departmental goals, including customer satisfaction, sales, productivity, and profitability; Strong organizational, problem-solving, and decision-making skills with excellent attention to detail; Ability to comply with dealership and manufacturer safety policies; Valid driver's license with an acceptable driving record; Must be legally authorized to work in the United States; Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Nice to have

Experience in leadership or management roles

Benefits

Comprehensive benefits package, including medical, dental, and vision coverage; Company-paid life insurance; 401(k) retirement plan with company match (Traditional and Roth options); Generous paid time off and paid parental leave; Ongoing training and professional development to support career growth; A collaborative, performance-driven work environment; Salary plus bonus; Commission compensation based on service department revenue and profits; Production bonus based on individual or team performance