Service Sales Engineer

Bühler Group in Abidjan, Côte d'Ivoire, is looking for a skilled professional to join our team as a Customer Service Sales Engineer for the cocoa industry. The successful candidate will be responsible for strengthening the company's business, expanding our customer base, implementing the business strategy, and ensuring that business targets are achieved.

Responsibilities

Develop and maintain sales materials and current product knowledge; Establish, manage, and maintain current customers and potential customers relationships; Prepare action plans and schedules to increase business activities in the assigned territory; Identify sales prospects and contact these and other accounts as assigned; Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory; Identify, handle, and resolve customer complaints/concerns; Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor; Follow up on new leads and referrals resulting from field activity, ensure that customer data in CRM is up to date; Prepare presentations and proposals, and generates sales leads for equipment/plant business

Requirements

Bachelor's degree in Engineering; Minimum 5 years of working experience in the similar industry; Fluent communication skill in French and English language; PSSR (Parts, Sales and Service Representative) experience is an advantage; Deep knowledge of Grains and Food processing; Excellent knowledge of sales and customer relationship management; Has the ability to develop technical/technological solutions with and for the customers

Nice to have

PSSR (Parts, Sales and Service Representative) experience is an advantage

Benefits

Career and personal development; Attractive insurance coverage; Cross-cultural working environment; Team and social events; Learning platform; Family-owned business culture