Service Technician 1

This job description does not attempt to list all of the duties that are or may be performed in this position.

Responsibilities

Performs basic work using clearly prescribed procedures; Responds to customer requests for service including connections and disconnections as becomes operator qualified; Informs customer of needed repairs, answers basic questions and assures customer understands and is satisfied with work completed; May disconnect service as necessary and perform collection efforts on delinquent accounts; Installs, programs and operates Wireless Meter Reading (WMR) equipment as necessary; Assists with activities to assure responsiveness to natural gas and other emergencies; Completes and maintains accurate records and reports to comply with Company and regulatory requirements; May read meters and record usage for billing; May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs and occasional extended hours; Is subject to reporting outside regular work area; Identifies, addresses and reports safety and encroachment issues to their resolution and completion; Is responsible for the safe operation and inspection of assigned Company vehicles and equipment; Demonstrates support for and adheres to Company values, strategies, policies and procedures, including AtmoSpirit, Customer Service, Safety and the Code of Conduct; Must become familiar with the Safety Manual, live by the spirit of its intent, help create and maintain a safe working environment, and complete all required safety training

Requirements

High school diploma or General Equivalency Diploma (GED); Valid driver's license in accordance with Company standards; Complete assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path; Maintain position OQs and any other required OQs, classroom training or certifications; Ability to use the Company's internet/intranet web site and resources for data entry, reference and/or retrieval; Ability to communicate with internal/external customers on basic factual information; Ability to lift and carry 45 pounds from the ground to 42 inches; Ability to lift 53 pounds from the ground to 52 inches; Ability to generate 95-foot pounds of force at a contact point of 32 inches; Ability to bend, stoop, squat, kneel and/or crouch; Ability to walk a distance of 500 feet; Acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell; Occasional work on ladders, roofs, attics, under houses and in confined spaces; Pre- and post-employment screenings, including drug testing per DOT and PHMSA, and motor vehicle record (MVR) background checks