Service Writer

The Service Writer provides exceptional customer service and supports the service department by managing repair orders, scheduling work, and ensuring efficient shop operations. This role is responsible for accurate documentation, clear communication with customers and team members, and maintaining department quality and productivity standards.

Responsibilities

Greet customers in a friendly, professional, and helpful manner; Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment; Create clear and complete work orders for all repairs and maintenance; Proactively contact customers to review service needs and schedule appointments to maintain a full, efficient workflow; Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork; Monitor and meet department quality and productivity goals; Maintain appropriate inventory levels and ensure parts are stocked accurately; Deliver parts to local vendors as needed; Keep the work area organized, clean, and professional; Follow all company policies, procedures, and safety standards; Demonstrate dependability, punctuality, and professionalism at all times; Perform other duties as assigned, including occasional overtime

Requirements

Strong written and verbal communication skills; Excellent organizational and multitasking abilities; Proficiency in Microsoft Office Suite and general computer skills; Ability to lift and carry 50+ lbs. regularly; Professional appearance and demeanor; Ability to effectively delegate and support team efficiency; Valid Drivers License

Nice to have

Previous experience in a service or repair environment

Benefits

Health/Vision/Dental insurance; Paid vacation; Paid holidays; 401(k) with employer matching; Life insurance