ServiceNow Consultant

Help leading organisations transform the way they work with ServiceNow.

Are you passionate about ServiceNow and how technology can transform business operations? Would you like to work on meaningful client engagements, develop your expertise and collaborate with experienced professionals across the Nordics and globally? We are growing our ServiceNow business in Finland and looking for a ServiceNow Consultant to join us in Helsinki.

At Deloitte, we combine ServiceNow expertise with extensive business, industry and technology consulting capabilities. We help clients unlock the full potential of ServiceNow as an enterprise-wide platform for business transformation, connecting people, processes and technology across IT, HR, Customer Service, Finance, Risk, Cyber and other business functions.

Through our Advice, Implement & Operate approach, we support clients throughout their ServiceNow journey – from strategy and advisory to implementation, Application Management Services (AMS) and continuous improvement.

This is an opportunity to develop your ServiceNow career while helping build our growing business in Finland, supported by Deloitte's Nordic and global expertise.

What you'll do

As a ServiceNow Consultant, you will help our clients design, implement and continuously improve ServiceNow solutions that address real business needs.

Your assignments may range from transformation and implementation projects to continuous development and Application Management Services. You may also work as part of a client's own team, bringing your expertise to support their ServiceNow platform development, governance and transformation initiatives.

One day you might be facilitating a client workshop or designing a new service portal, while another could involve implementing workflows, supporting a client's platform team or improving an existing ServiceNow solution.

Why Deloitte?

Work on complex, high-impact challenges. Design ServiceNow solutions for major organisations, addressing business needs beyond traditional IT Service Management.

Influence the entire ServiceNow lifecycle. Our Advice, Implement & Operate approach creates opportunities to advise clients, lead solution architecture and support the long-term evolution of their platforms.

Combine technology with business expertise. Collaborate with Deloitte specialists across technology, strategy, risk, cyber, human capital and industry consulting.

Access Nordic and global expertise. Become part of an international ServiceNow community where you can exchange ideas, solve complex challenges and work with experienced professionals across borders.

Shape our ServiceNow capabilities in Finland. Take an active role in shaping architectural decisions, challenging existing approaches and helping clients build sustainable ServiceNow solutions. Contribute to our technical direction, architecture practices and the development of our local ServiceNow business.

Continue developing as an architect. Deepen your expertise through challenging engagements, relevant certifications and collaboration with experienced peers.

At Deloitte, we value every individual and prioritise feedback and coaching at all stages of your career.

Our flat hierarchy means that work is centred around the strengths of the deloittees. We make a positive impact on each other, our clients, and society through our significant client projects.

We work with a hybrid model and aim to offer flexibility to our employees. We value face-to-face collaboration and learning at our comfortable office in Ruoholahti, while also providing opportunities for remote work.

What we're looking for

We are looking for someone who enjoys solving problems, working with clients and continuously developing their technical and consulting skills.

Additional advantages include

- ServiceNow certifications, such as CSA, CAD or Certified Implementation Specialist.
- Experience with ServiceNow portals, Employee Center, customer portals or other digital experience solutions.
- Experience with integrations, APIs, JavaScript or ServiceNow application development.
- Experience in consulting, client-side platform teams or Application Management Services.
- Experience in change management, user training or adoption activities.
- Interest in emerging ServiceNow technologies and AI-driven automation.

You do not need expertise across all ServiceNow areas. We value specialists who bring strong knowledge of one or more solutions, along with curiosity and motivation to grow.

Responsibilities

Designing, configuring and implementing ServiceNow solutions based on client needs and platform best practices.; Understanding business processes, identifying improvement opportunities and translating requirements into effective solutions.; Participating in implementation projects, from requirements gathering and solution design to testing, deployment and adoption.; Developing workflows, automation, applications, service portals and digital experiences for employees, customers and other stakeholders.; Supporting ServiceNow Application Management Services, continuous improvement and platform development.; Contributing to change management, user adoption, training and knowledge transfer.; Collaborating with solution architects, developers and business consultants across Deloitte's Nordic and global network.; Exploring emerging ServiceNow capabilities, including AI-powered workflows and intelligent automation.; Participating in client workshops, demonstrations and proposals as your experience grows.

Requirements

At least 2–3 years of hands-on experience with ServiceNow implementation, configuration or development.; Good understanding of ServiceNow platform capabilities and implementation best practices.; Experience in one or more ServiceNow solution areas, such as ITSM, ITOM, ITAM, CSM, FSM, HRSD, IRM, SecOps, SPM, App Engine or AI-powered solutions.; Ability to understand business requirements and translate them into practical ServiceNow solutions.; Understanding of service management processes and how technology supports business transformation.; Strong analytical, problem-solving and communication skills.; A collaborative mindset and willingness to share knowledge and learn from others.; Fluency in Finnish and English.