Shift Lead (Key Holder)

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Responsibilities

Create unforgettable guest moments; Greet guests with energy; Guide guests through the VR journey; Proactively share offers to boost engagement; Master proprietary tech and keep gear calibrated; Troubleshoot issues smoothly and communicate with management and tech support; Maintain a spotless, high-energy store; Sanitize gear and prepare iPads/body trackers before and after sessions; Open/close store, manage daily audits, break schedules, and labor spend; Run shift check-ins, coach in real time, and train new hires; Ensure team performance, morale, and guest service standards

Requirements

Egoless & Coachable; Adaptable & Proactive; Team-Focused; Reliable; Physically Able (on your feet, some lifting up to 40 lb, occasional stairs); Weekend availability required; 1+ year in retail/hospitality leadership; Evening and weekend availability may be required depending on the business needs

Benefits

Paid sick time; 401(k) match; Commuter benefits (transit + parking); Referral bonuses; Employee discounts; Free VR sessions