Shift Lead (Key Holder)

Sandbox VR is the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR.

Responsibilities

Create unforgettable guest moments; Greet guests with energy and invite them into an exciting, welcoming environment; Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up; Proactively share offers (F&B, repeat visits, gift cards) to boost engagement; Master our proprietary tech and keep gear calibrated; Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests; Communicate with management and tech support when issues arise, clearly and quickly; Maintain a spotless, high-energy store that meets Sandbox VR standards; Sanitize gear thoroughly and display materials/gift cards to brand expectations; Prepare iPads, body trackers, and gear before and after every session; Open/close the store, manage daily audits, break schedules, and labor spend; Run shift check-ins, coach in real time, and train new hires; Ensure team performance, morale, and guest service standards remain high

Requirements

Egoless & Coachable; Adaptable & Proactive; Team-Focused; Reliable; Physically Able (on your feet, some lifting up to 40 lb, occasional stairs); Weekend Availability Required; 1+ year in retail/hospitality leadership; Evening and weekend availability may be required

Benefits

Paid sick time + 401(k) match; Commuter benefits (transit + parking); Referral bonuses + employee discounts; Free VR sessions