Shift Lead | Liverpool

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You will spearhead individual, team and location initiatives to drive sales and business performance. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy; Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive; Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift; Positive and solution-focused handling of any minor customer issue; At a store level, lead all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store; Spearhead individual, team and location initiatives to drive sales and business performance; Regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests

Requirements

Love for cafe culture and people; Friendly, open and approachable person who is able to work well with others; Strong knowledge of coffee and equipment is a must; Strong decision-making and multi-tasking skills; Strong interpersonal communication skills; Passionate about delivering excellent customer connections to create a regular customer base; Able to work at a fast pace in high-volume environments; Be an exemplary ambassador of our brand to new neighbourhoods; Experience in the customer service or hospitality industry; Availability that meets the needs of our cafes; Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday); Availability to work between 6:30 am and 9:00 pm; You must be authorised to work in the UK

Nice to have

Weekend and holiday availability preferred