Simulation Consultant

As a Simulation Consultant at Minitab, you will support customers throughout the Customer Engagement Lifecycle to help ensure the successful implementation, adoption, and use of Minitab solutions. You will collaborate across teams to deliver high-quality training, coaching, consulting, and timely customer support while maintaining consistent project execution and documentation. In this role, you will also identify opportunities to improve processes, enhance customer value, strengthen customer relationships, and support opportunities for additional services and growth.

Responsibilities

Support customers throughout the Customer Engagement Lifecycle to ensure successful implementation, adoption, and use of Minitab solutions; Collaborate across teams to deliver high-quality training, coaching, consulting, and timely customer support; Work with customers to understand operational challenges, business objectives, processes, data requirements, and measures of success; Support the design, development, verification, and validation of discrete-event simulation models that accurately represent customer processes and systems; Use Simul8 to evaluate scenarios, identify bottlenecks, assess resource requirements, quantify operational risk, and support evidence-based decision-making; Analyze model outputs and translate simulation results into clear business insights and actionable recommendations; Support the facilitation of model discovery sessions, customer workshops, model reviews, training sessions, and project presentations; Advise customers on simulation modelling methodology, model design, experimentation, and effective use of Simul8; Review and troubleshoot customer simulation models and provide advanced modelling guidance where required; Maintain appropriate documentation covering model assumptions, logic, data inputs, validation, experiments, results, and recommendations; Continually develop expertise in discrete-event simulation, Simul8, analytics, and relevant customer industries; Contribute to the Customer Engagement Lifecycle with service delivery executed to the highest standard; Support deployment of products and services, ensuring aligned execution, governance, and process adherence; Maintain procedural compliance, document activities accurately, and complete deliverables on time and within budget; Track work hours by activity type in appropriate systems; Work with leadership to enhance customer experience and maximize ROI; Apply standardized project delivery frameworks for the Customer Success team; Support effective adoption and utilization of Minitab solutions and collaborate with internal technical teams; Provide assistance to the technical support team to resolve advanced modelling queries; Identify departmental roadblocks and contribute towards process improvements; Capture and maintain detailed customer interaction records; Assist with enablement and onboarding of new team members; Contribute to strategic initiatives by participating in working groups, volunteering for tasks, and presenting at company meetings; Liaise with Sales and Marketing to provide subject-matter expertise; Participate in cross-functional and process team meetings; Engage in projects initiated by department leadership

Requirements

Bachelor's degree in Industrial Engineering, Operations Research, Systems Engineering, Computer Science, Mathematics, Business Analytics, or a closely related discipline (equivalent relevant professional experience may be considered in lieu of a degree); 1+ years of professional or academic experience developing discrete-event simulation models to analyze business processes, operational systems, or complex workflows; Experience using discrete-event simulation software (experience with Simul8 preferred; experience with comparable platforms such as Arena, AnyLogic, Simio, FlexSim, or similar simulation tools will also be considered); Understanding of simulation modelling principles, including model conceptualization, data analysis, verification and validation, experimentation, scenario analysis, and interpretation of simulation results; Experience translating business or operational problems into analytical or simulation-based solutions; Experience working directly with customers or internal stakeholders to gather requirements, understand business challenges, and communicate technical findings and recommendations; Strong analytical and problem-solving skills with the ability to work with processes, data, and systems; Experience with at least one programming or analytical language such as Python, R, SAS, Java, or C#; Strong verbal and written communication skills, including the ability to explain technical concepts to both technical and non-technical audiences; Ability to travel occasionally to customer or partner sites, industry events, and tradeshows, approximately 25% of the time; Ability to speak, read, write, and understand English

Nice to have

Simul8; Spanish-language proficiency

Benefits

Medical, Dental, and Vision Insurance at no cost for full-time employees; Low co-pay pharmacy benefit and affordable family coverage plan; Short and Long Term Disability fully paid by Minitab; Employee Assistance Program (EAP); Group Term Life Insurance at no cost at three times employee base salary; Voluntary Life Insurance for self and eligible dependents; 401k Retirement Plan with T. Rowe Price with dollar-for-dollar match up to the first 6% of employee contribution; Paid holidays and 4 weeks of annual paid time off, increasing one week every five years; Tuition and related expenses assistance for higher education and professional development; Medical and Dependent Care Reimbursement Accounts with pre-tax deductions; Parking and Transit pre-tax deductions; Hybrid work model for eligible positions; Onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room, and golf simulator at State College, PA Headquarters; Personal training and nutrition counseling upon request