Site Reliability Engineer I

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Backblaze is an Equal Opportunity Employer (EOE) and participates in E-Verify.

Responsibilities

First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution; Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses; Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts, taking direct remediation steps or managing seamless escalations; Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites, including defining and refining monitoring alert definitions, hardware replacement diagnosis, system troubleshooting and executing configuration changes via Ansible and a Git repository framework; Data Center Tech Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks; Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods; Code Deployments: Use Jenkins to deploy code updates across all environments; Network & Operations: Identify and escalate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates; Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures; On-Call & Flexibility: Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise

Requirements

2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments; Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications; Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks; Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders