Site Reliability Engineer II - CTJ - Secret

Microsoft Substrate is the foundational cloud platform that powers many of Microsoft's most critical services, including Exchange Online and M365 Copilot. As a Site Reliability Engineer II, you will take ownership of reliability and operational outcomes for specific components or services, independently diagnose and resolve production issues, design and implement automation to reduce toil, and contribute to service improvements that enhance availability, scalability, and efficiency. The role requires deeper technical judgment, stronger software engineering fundamentals, and close collaboration with partner teams, particularly for services operating in highly-regulated environments.

Responsibilities

Own reliability and operational health for one or more Substrate components or services in highly regulated environments; Serve as an actively engaged on-call engineer (OCE), participating in an on-call rotation and independently responding to incidents for owned services; Respond to, diagnose, and resolve production incidents with minimal supervision; Design and implement automation to reduce operational toil and improve service stability; Write and maintain production-quality code and automation that improves reliability, scalability, and operational efficiency; Develop and maintain monitoring, alerting, and telemetry to support SLOs and operational metrics; Lead post-incident reviews for owned incidents, focusing on root cause analysis and durable fixes; Collaborate with software engineering teams to embed reliability and operability into service design

Requirements

Required: Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, or systems administration OR equivalent experience; OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience; Ability to meet Microsoft, customer and/or government security screening requirements; Active U.S. Government Secret Security Clearance; Successful verification of the stated security clearance; Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter; Verification of U.S. citizenship

Nice to have

2+ years technical experience working with large-scale cloud or distributed systems; Experience operating or supporting services in regulated, sovereign, or compliance-sensitive environments