Social Media & Community Manager

Cheddar is an award winning finance app based in London, rewriting the rules on how we save and move money.

We recently won Best Newcomer at the British Bank Awards 2024 🙌

As part of our dynamic team, you'll contribute to deliver tangible benefits to millions of people by further building and managing our digital community. Collaborating with some of the brightest minds in tech, with experience directing some of the World's most successful and innovative companies, you'll help launch, scale and continually evolve our proposition to exceed our customers' expectations. We’re looking for talented individuals who share our core principles to join our award-winning team.

Responsibilities

Be the voice of Cheddar when communicating to our audience on all social platforms, including instagram, TikTok, youtube and LinkedIn.; Develop and execute a social strategy to grow and engage a digital audience across all relevant platforms; Have a great understanding of the latest social media trends to create content that resonates with consumers, as well as working with external content creators to further the appeal and reach of our brand online; Work with affiliates/influencers to product content, collaborate, and drive both awareness and use of the Cheddar product; Be the point of contact for all social platforms, triaging and managing all inbound communications and working cross-functionally with customer service, product, compliance and development teams to resolve customer issues; Implement processes to streamline the execution of social strategies, including content creation and iterations; Work with the performance marketing team to feedback and inform the latest trends across social media and social finance; Collaborate with brand partners to curate and execute social campaigns

Requirements

Be very familiar with the core social platforms for 18-45 year olds in the UK, especially instagram and Tiktok; Be confident and a great communicator; Have experience in working for or with a brand (eg. consultant) with a proven track record of social platform growth and engagement; Have either grown a social platform from 0 to 10k+ followers organically, or managed an existing account of 50k+ followers with month-on-month organic user growth; Be organised and able to prioritise and manage their time, tasks and campaigns effectively; Be dynamic, motivation and eager to experiment with social ideas and strategies; Be comfortable in front of a camera in being the social face of the brand