Soft Services Supervisor

We are seeking a reliable and motivated Soft Services Supervisor to lead and support a team in delivering high standards, while meeting SLA agreements, the successful candidate will be responsible for overseeing daily cleaning operations ensuring compliance with health and safety requirements, and maintaining excellent service standards across the site. This role is ideal for an experienced cleaning professional looking to take the next step in leadership or for an existing supervisor seeking a part-time position with regular weekday hours.

Responsibilities

Maintaining a professional image and complying with all Mitie Policies & Procedures; Supervise and support the cleaning team on a day-to-day basis; Recruit, train, and develop team members to achieve high performance standards; Ensure all routine, planned, and periodic cleaning tasks are completed to a high standard; Monitor staff performance and adherence to cleaning schedules; Promote and maintain Health & Safety compliance at all times; Carry out quality inspections to ensure cleanliness standards are consistently achieved; Manage cleaning supplies, equipment, stock levels, and uniform distribution; Address operational issues professionally and escalate concerns when necessary; Maintain a professional image and comply with all company policies and procedures; Respond positively and flexibly to reasonable requests from management, clients, or customers.

Requirements

Previous experience in a Cleaning Supervisor, Team Leader or similar supervisory role; Strong leadership and communication skills; Ability to work independently and manage time effectively; Good understanding of Health & Safety practices within a cleaning environment; Reliable, hardworking and committed to delivering excellent service; Flexible approach to work and continuous improvements; Ability to motivate and support a team in achieving operational goals.

Benefits

Permanent part-time employment; Monday to Friday working pattern with weekends free; Opportunity to lead a team and develop supervisory skills; Supportive working environment; Flexible benefits scheme; Virtual GP; Salary Finance scheme; Choices benefits platform; High street discounts; Cycle-to-work scheme; Life cover; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition; Training and development; Pension; Holiday