Software Engineer, Forward Deployed

I'm partnered with a Series A fintech company on a confidential search for a Software Engineer who sits at the intersection of engineering, product, and customer success. This is a hands-on coding role, but it also requires someone who can walk into a customer conversation, understand a complex operational workflow, and translate it into an elegant technical solution. The company is building a payments and financial automation platform for an industry still running on paper and manual processes. The product is live, the customers are large operators, and the team is small. What you build has a direct, visible impact on how their customers run their businesses. This is not a traditional product engineer role and it's not a solutions architect role - it's both. You'll own the full customer journey from pre-sales discovery through production deployment and ongoing iteration. You'll work directly with customers to understand their challenges, architect integrations between enterprise systems, and ship solutions that make complex operational workflows actually work. The stack: Ruby on Rails with Hotwire and light React on the frontend. TypeScript Node.js automations, PostgreSQL, AWS.

Responsibilities

Own the full customer journey from pre-sales discovery through production deployment and ongoing iteration; Work directly with customers to understand their challenges; Architect integrations between enterprise systems; Ship solutions that make complex operational workflows actually work; Translate customer conversations and complex operational workflows into elegant technical solutions; Sit at the intersection of engineering, product, and customer success

Requirements

Ruby; Ruby on Rails; 3–5 years of hands-on experience shipping production systems with a track record of driving customer outcomes end-to-end; Full-stack generalist comfortable across Ruby on Rails, Hotwire, React, TypeScript, Node.js, and PostgreSQL; Strong experience with system integrations, APIs, and building reliable data pipelines between enterprise systems; Comfortable owning ambiguity: you can gather requirements from vague business objectives and turn them into clear technical specs; Strong technical communicator: equally at ease explaining a data model to an engineer and a workflow problem to a non-technical customer; Early-stage company experience: you've worn multiple hats, worked without heavy PM direction, and know how to prioritize for impact

Nice to have

Experience in hospitality, payments, marketplace, or property management environments; Background building integrations with accounting systems, ERPs, or financial data platforms; Experience in a customer-facing technical role: solutions engineering, technical account management, or implementation engineering; Comfort working directly with customers pre and post-sale; AI tooling in your daily workflow: Claude Code, Cursor, or similar

Benefits

Equity