Solution Architect - Packet Core

This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions. The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes. As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance. This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.

Responsibilities

Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery; Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity; Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities; Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process; Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts; Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections; Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services; Customer consultation handling on Solution level; On-site (Customer Office) working embedded within customer Operations team.

Requirements

Excellent Communication & Relationship Management; Proactive Problem Solving; Adaptability & Resilience; Technical Mastery; Creativity & Innovation; Excellent Customer Relationship Management skills; Very strong personal interaction skills and good communication capabilities; 12-15 Years Relevant exp; 4G/5G Packet Core, SAPC/CCPC, PCG, NRF, CCRC, SC and cloud infrastructure; Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components; Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments; Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time; Change Management: Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment; Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction; Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers; Network level competence; Knowledge of the 3GPP or any other relevant standard for his/her area; Ability to learn Ericsson Portfolio; Service Delivery Process; Negotiation & argumentation skills; Presentation skills (oral and written); Software Update Management; Software Support; Delivering Results & Meeting Customer Expectation