Solutions Architect, Southeast Asia

Zilliz is looking for a hands-on, customer-focused Solutions Architect to help drive the adoption of Milvus and Zilliz Cloud across Southeast Asia. In this role, you'll partner closely with our Sales, Engineering, and Product teams to help AI startups and enterprises design, evaluate, and deploy scalable search and retrieval solutions. This is a highly technical, customer-facing role with meaningful ownership across the customer journey, from technical discovery and proof of concept to production deployment and expansion.

Responsibilities

Drive technical sales engagements: Partner with Account Executives to understand customer requirements, identify technical opportunities, and develop solution strategies that support customer adoption and business growth; Design scalable solutions: Architect solutions using Milvus and Zilliz Cloud, addressing data modeling, indexing, search quality, performance, reliability, scalability, and cost; Lead POCs and technical evaluations: Own technical discovery, solution demonstrations, benchmarks, and proof-of-concept engagements with clear success criteria and measurable outcomes; Support production adoption: Guide customers through deployment planning, performance optimization, troubleshooting, and architectural decisions as they move from evaluation to production; Build trusted technical relationships: Engage with developers, architects, engineering leaders, and technical decision-makers, translating complex technical concepts into clear recommendations and business value; Collaborate across teams: Work closely with Engineering and Product to resolve complex customer challenges, share market feedback, and influence product improvements; Scale technical knowledge: Develop reusable demos, reference architectures, best practices, and technical enablement materials to support customers and internal teams across Southeast Asia

Requirements

5+ years of experience in Solutions Architecture, Sales Engineering, Customer Engineering, or a comparable technical customer-facing role; Strong foundation in distributed systems, databases, and cloud-native architectures, with the ability to understand and troubleshoot complex production environments; Hands-on technical ability, including working with APIs, writing code or scripts, analyzing logs and metrics, and conducting performance benchmarks; Experience translating customer requirements into practical technical solutions while balancing performance, reliability, complexity, and cost; Proven ability to lead technical evaluations or POCs, navigate technical objections, and influence customer decisions; Strong communication and presentation skills, with the ability to engage both engineering teams and senior technical or business stakeholders; High ownership, intellectual curiosity, and the ability to work independently in a fast-paced, cross-functional environment; Strong English communication skills and willingness to travel within Southeast Asia as business needs require

Nice to have

Experience with vector databases, distributed databases, search technologies, or large-scale data platforms; Familiarity with RAG, embeddings, AI agents, semantic search, or modern AI/ML application architectures; Hands-on experience with AWS, GCP, Azure, Kubernetes, or cloud-native infrastructure; Experience supporting enterprise customers or AI-native startups across Southeast Asia; Proficiency in an additional Southeast Asian language

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance plans for employees and eligible family members; Unlimited PTO: Flexible paid time off to rest, recharge, and take care of personal needs; Competitive Compensation and Equity: Competitive cash compensation and long-term incentive opportunities, including stock options; 401(k) with Company Match: Retirement savings plan with employer matching contributions