Solutions Engineer

Smartly is looking for a Solutions Engineer to join our Technical Consulting team in Mexico City. In this role, you'll help enterprise customers and agency partners solve complex technical challenges by designing, building, and supporting integrations, tooling, and custom solutions that extend the capabilities of the Smartly platform. You'll work closely with Technical Consulting, Product, Engineering, and customer technical teams to deliver scalable solutions that improve customer success and strengthen our platform.

Responsibilities

Design, build, and maintain custom integrations between the Smartly platform and customer or agency systems using APIs and cloud technologies; Deliver technical solutions that address complex customer requirements, including workflow automation, reporting, DAM, and data connectivity integrations; Partner with customer engineering, operations, and implementation teams to support solution design, deployment, troubleshooting, and ongoing optimization; Develop, maintain, and improve Technical Consulting-owned applications and tooling, including internal platforms and operational solutions; Improve the reliability, scalability, and maintainability of existing solutions by reducing technical debt and modernizing legacy implementations; Support infrastructure and deployment activities across Technical Consulting-owned systems, including Kubernetes, AWS, APIs, CI/CD pipelines, and cloud services; Contribute to engineering best practices through documentation, testing, code reviews, monitoring, and operational improvements; Investigate and resolve complex technical issues, serving as an escalation point for customer implementations and platform integrations; Collaborate with Product and Engineering teams to develop tactical technical solutions that accelerate customer adoption and address strategic customer needs

Requirements

Strong experience in software engineering, solutions engineering, or technical consulting; Experience designing and building APIs, system integrations, and cloud-based applications; Hands-on experience with modern cloud infrastructure and deployment technologies such as AWS, Kubernetes, CI/CD pipelines, and containerized applications; Strong programming skills and the ability to develop maintainable, production-quality solutions; Excellent problem-solving and analytical skills, with the ability to work through technical ambiguity and complex customer requirements; Strong communication and collaboration skills, with experience working across customer-facing and engineering teams; Experience supporting enterprise software implementations, integrations, or technical consulting engagements

Nice to have

AdTech; MarTech; SaaS platforms; digital advertising technologies; enterprise integration environments

Benefits

Inclusive Global Culture; Global Impact; Focus on Wellbeing; healthcare packages; mental health services; work-life balance; paid holidays; family leave; equity options; performance-based rewards; competitive compensation; career development opportunities; Flexible Hybrid Workplace; hybrid work model; option to work abroad for up to 30 days annually