Solutions Engineer

Geotab is seeking a Solutions Engineer – Thailand who will adapt Geotab solutions to customer and partner needs and help them address business challenges. This role is based in Thailand and requires fluency in both English and Thai.

Responsibilities

Showcase and adapt Geotab solutions for partners and end-users; Understand customer needs and support solution development and customisation; Help customers and partners make the most of Geotab's open platform; Conduct technical discovery, demonstrations and presentations; Work with revenue-generating teams to identify effective solutions to customer challenges; Collaborate with sales channel teams, customer care, product management and other Solutions Engineering teams; Support partner learning and upskilling; Share customer and partner feedback with product and development colleagues; Maintain clear records of engagements, solution designs and deliverables; Develop and maintain knowledge of the Geotab ecosystem as a Subject Matter Expert (SME); Ensure partner and end-user satisfaction through prompt and accurate service; Assess and analyze partner and end-user business challenges and propose alternative approaches when necessary

Requirements

Fluency in both English and Thai; Bachelor's degree in Engineering, Computer Science, Information Technology or a related field (an equivalent combination of education and/or related work experience may be substituted); 5+ years of relevant experience in one or more of: Solutions Engineering, Sales Engineering, Engineering Support, Software Development, Automotive Engineering, Data Science, Technical Account Management or Business Development; Technical knowledge of telematics, IoT, APIs and related technologies; Effective problem-solving and critical-thinking skills, including the ability to assess customer challenges and propose viable solutions; The ability to collaborate effectively with cross-functional teams, including sales, product development and customer support; Strong communication and presentation skills, including the ability to explain complex concepts to technical and non-technical audiences; A customer-focused mindset and commitment to understanding customer needs and delivering excellent service; The ability to use market trends to identify opportunities and support revenue growth; Experience with sales or business development, particularly through indirect sales channels, and the ability to identify and pursue potential opportunities; Strong time-management and organisational skills, including the ability to manage multiple projects and priorities; Ability to travel up to 20% of the time; International travel requires a passport

Nice to have

Familiarity with data analysis tools and techniques; Data visualisation tools such as Superset or Power BI

Benefits

Great benefits; Opportunities to innovate; Fun and inclusive work culture; Flexible hybrid work model