Solutions Engineer - U.S. and Canada

We are the creators and maintainers of SpiceDB and the authorization infrastructure that companies around the world depend on. As a Solutions Engineer, you will help qualify and close opportunities with customers and provide technical expertise through supporting technical evaluations, sales presentations, and product demonstrations. AuthZed is a fully remote company with employees across the US, Canada, and Europe. Typical travel is 3 to 4 days per month, mostly domestic travel to customer sites or internal team offsites.

Responsibilities

Own the technical win in deals by demonstrating that AuthZed meets the prospect's requirements; Collaborate daily with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture; Build live permissions schema design sessions, tailored solutions leveraging AuthZed products, and design Proof of Concepts (PoCs) to validate solutions with prospects; Lead virtual and in-person demos and deep-dive technical sessions; Identify product gaps and communicate them to the product team to help shape the future of the offerings; Create, improve, and maintain dynamic customer demos, troubleshooting technical issues to ensure customer success

Requirements

Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity; Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a relevant field (directly related work experience will also be considered in lieu of formal education); Working proficiency in a modern backend language (Go, Python, Java, or Node preferred); Hands-on experience with relational databases (e.g., Postgres); Proficient in designing and deploying solutions in cloud environments (AWS, GCP, Azure) and managing Kubernetes clusters; Experience integrating against APIs, including handling streams and pagination; Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences, including internal engineering and product teams; Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels; Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts

Nice to have

Experience working with and contributing to open-source software projects; Experience building and maintaining authorization for an app that you or you and your team built; Experience integrating against gRPC APIs; Experience with graph databases; Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal; Hands-on experience building agents or retrieval-augmented generation (RAG) systems; Experience with CRM systems

Benefits

Opportunity to work with cutting-edge technology in a rapidly growing sector; A supported environment where ideas lead to real impact; Competitive salary based on experience and location; Stock options at an early-stage startup; Comprehensive benefits including healthcare (US-based) and other insurance; Fully remote; Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun