Spa Attendant

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour; Maintaining a relaxing and calm environment throughout the spa experience; Establish a good rapport! Know our spa menu and promotions; Ability to multitask and efficiently maintain the cleanliness, safety, and organization of the spa; Ensure adequate supplies and service during peak hours; Continuously clean and sanitize the various areas of the spa and fitness center; Maintain par stock levels of towels, washcloths, robes, and linens, toiletries in the vanity area, and maintain shampoo, conditioner, and shower gel in the showers; Coordinate daily locker room inventory of towels, washcloths, and robes with laundry; Clean lockers upon guest arrivals and departures; Coordinate laundry pickup and delivery between locker, treatment, and laundry rooms. Run wash-dry cycles of laundry; Maintain cleanliness and sanitization of the steam room and place cold towels and water for guest use according to procedures; Prepare and stock infused water, herbal teas, snacks, and fruits for guests in the sanctuary area; Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.; Work with management to improve the guest experience, from guest recovery to outstanding inquiry; Other duties as assigned. Responsibilities and activities may change at any time with or without notice.

Requirements

Energetic service-focused individual with a passion for providing luxury service; Solution-oriented and guest-focused; Basic computer skills; Polite, confident and patient; Ability to multitask; Attention to detail; Time management; Ensure exceptional service; Available to work varied shifts when needed, including weekends and holidays.

Nice to have

Guest service background; excellent knowledge of service standards

Benefits

Tips; Enhanced health, dental, and vision insurance, along with a flexible spending account; Education, tuition, and certification reimbursement (up to $6,000 per calendar year); Growth opportunities available within department/company; Access the team dining hall with one free hot meal per shift; Company-matched 401k; Paid time off and six observed holidays; Team Member Hotel, Retail, and Spa Discounts; Team Member Anniversary Recognition (earn resort credit, vacation trips and more!); Bus transportation subsidy up to 80%