Spa Concierge Front Desk Attendant

The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Concierge Front Desk Attendant to join our amazing Team! **Hours: AM/PM - including weekends and holidays** A Spa Concierge Front Desk Attendant takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team! To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

Responsibilities

Service guests around the resort in a friendly, courteous, timely, and professional manner; Provide the highest quality of service to spa guests and spa members in person and on the telephone; Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation

Requirements

Must have the ability to communicate in English; Self-starting personality with an even disposition; Maintain a professional appearance and manner at all times; Can communicate well with guests; Must be willing to “pitch-in” and help co-workers with their job duties and be a team player; Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts; Basic mathematical and computer skills; Ability to establish and maintain effective working relationships with associates, customers and patrons; High school diploma or equivalent preferred

Nice to have

High school diploma or equivalent

Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Hotels; Flexible Schedules; Career Growth & Development; Insurance Benefit Available for both Full Time and Part Time Team Members; 401k Plan and Company Match Program; Vacation Pay / Sick Pay – Full Time and Part Time Team Members; Holiday Pay – Full Time Team Members; Amazing Recognition Programs/Giving Back – Community Outreach; Trip Reduction Program – Resort off a Main Bus Line; Tuition Reimbursement; $2.00 – Team Member Lunch Program; $300 Referral Program