Spa Concierge

Woodhouse Spa is searching for spa professionals! We are excited to bring Woodhouse Spa to Louisville, KY and need you! Ready to make a difference and be an important part of our Team? At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest.

Responsibilities

Open or close the spa depending on your shift schedule; Check-in each guest for their service and assist at check-out after their service has concluded; Answer our multi-line phone system - Schedule services for guests using our MEEVO software system; Retail products and Series; Confirm appointments and help prepare therapists for service day; Pre-book our guests at check-out for future services; Provide amenities to guests when needed; Provide 5 Star Customer Service; Ensure Sanitation Standards are met and exceeded in Spa

Requirements

Ability to work weekends - 1 weekend day shift required of all Employees; Flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards; Strong professional communication and excellent customer service skills; Ability to multi-task in a fast paced environment; Ability to stand for long lengths of time; Positive attitude required; Comfortable working in a quiet environment

Nice to have

1 year of front desk or customer service experience at a spa, restaurant or hotel; Experience using scheduling spa software

Benefits

Health insurance; Paid time off; Vision insurance; 401(k); 401(k) matching; Dental insurance; Employee discounts; Flexible schedule; Paid vacation; Free parking; Paid CE and/or licensure; Sign-on bonus; Flexible scheduling; Recognition program; Team building