Spa Concierge

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Responsibilities

Serves as a steward of the Woodhouse brand; Serves as primary support for the spa’s manager, therapists, and guests; Ensures that every guest has a friendly, inviting, and memorable experience; Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services; Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products; Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience; Drives service and retail sales by educating guests on products and services; Assists concierge team in reaching monthly retail sales goals; Remembers the small details that make Woodhouse Spa special - guest’s favorite and/or personal information like birthdays and anniversaries; Assists with essential spa functions as necessary

Requirements

Ability to work in a fast-paced environment and maintain professionalism; Ability to pivot and navigate through change management; Comfortable interacting with guests in a spa setting; Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales; Proficiency in English language (reading, writing, and verbal); Computer proficiency; Previous customer service and telephone reservations experience; Ability to stand and bend over for extended periods of time; Ability to lift up to 45 lbs; Must be able to work weekends and some holidays; Must comply with all company policies and procedures; Regular and consistent attendance is required; Must be able to work well with other Team Members, Managers, and interact with our guests

Benefits

Employee discounts; Opportunity for advancement; Training & development