Spa Coordinator

The Part-Time Spa Coordinator schedules appointments, greets guests, escorts them to treatment areas, and provides information on spa services, treatments, and products. They also support communication of spa incentives, guest requests, and programs to all relevant departments.

Responsibilities

Schedule appointments and greet guests; Escort guests to treatment areas; Provide information on spa services, treatments, and products; Support communication of spa incentives, guest requests, and programs to all relevant departments; Maintain reception and retail areas in a spotless condition and upkeep the common areas of the spa between appointments; Possess knowledge of all aspects of treatments and the ability to recommend and engage in suggestive selling; Book all spa appointments accurately; Maintain safety and sanitation standards; Process spa reservations and billing, and greet all guests upon arrival and departure from their treatments; Support all retail aspects including guest assistance, product display, suggestive selling, and merchandising; Demonstrate respect, sensitivity and concern for guests' needs with a professional and pleasant manner; Provide spa guests with a tour of spa facilities; Interact cooperatively with guests and co-workers; Handle guest complaints or issues promptly and communicate them to management and relevant departments; Exercise good judgment, discretion, and diplomacy; Participate in all designated programs, meetings, and training sessions; Notify Engineering of maintenance and repair needs through in-house software communication; Ensure uniform and personal appearance are clean and professional; Maintain confidentiality of proprietary information and protect company assets; Learn and adhere to Spa Standards based on a 5-star Forbes rating; Develop and maintain positive working relationships with colleagues and management; Screen, handle, and follow up on telephone calls for the Spa Director; Handle distribution of mail, correspondence, faxes, etc.; Manage filing and retention of correspondence and reference material for the Director; Complete all necessary opening and closing duties; Interface with other spa staff to create personalized treatment programming for guests; Act as liaison between Spa, Housekeeping, and Engineering; Establish a tracking system to monitor work statuses and ensure completion of requested tasks; Practice safe work habits and follow all safety procedures

Requirements

Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment; Professional, flexible, and positive attitude; Prior customer service experience required; Computer familiarity; Must be detail-oriented and have excellent communication skills; Previous cash handling experience required; Excellent multitasking skills to successfully handle several assignments simultaneously; Must be polished, professional, and have a strong command of both written and verbal English; Must have a polished appearance (willing to cover any visible tattoos or facial piercings during shifts); Must be able to stand for long periods of time; High school diploma or equivalent

Nice to have

Industry-related certifications or education; Prior customer service experience/hotel experience; Previous experience in a luxury spa, hospitality, or retail environment