Specialist I, Client Billing Support

As a Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

Responsibilities

Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat; Dig deep into problems to help identify root causes and work with our Product teams to improve the platform overall; Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists; Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy

Requirements

One year of experience with insurance across multiple commercial & government payers; Strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health; Experience working within Claim MD or Availty verifying benefits, reading EOB's, and able to comprehensively explain benefits to patients; Experience working within various payer portals; Self-motivated, eager to learn, and comfortable with ambiguity / asynchronous communication; Love problem solving and naturally curious, especially about health tech; Work ethic defined by kindness and empathy, prioritizing Customer Experience over everything else; Successful working independently and remotely, and adapt well to changing priorities and customer needs; Comfortable meeting quantitative metrics, including the number of conversations you work on per day; Thrive working at a fast-paced startup and excited about contributing to our startup's growth

Nice to have

Bilingual (Spanish preferably)

Benefits

Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage; Grow for Grow: No cost access to therapy through the Grow platform (available to US employees); Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future; Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge; Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend; Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break; Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources; Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations; Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees; Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance