Specialist II, Release of Information Operations

Grow is a mental health care company building a three-sided marketplace that serves providers, insurance payors, and patients. The Release of Information (ROI) Specialist will respond to all types of ROI requests, supporting clients, payors, and other requesters, and will join a remote-friendly team reporting to the ROI Operations Manager.

Responsibilities

Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes; Review and validate request documents, authorizations, subpoenas, and records for production to ensure releases are accurate, complete, and compliant with federal and state regulations, HIPAA, and other relevant privacy laws; Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy; Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with records needs, and provide status updates; Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

Requirements

2+ years experience in Release of Information or medical records management; Tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software; Team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences; Great attention to detail and an eye for process improvement

Nice to have

Health information management education and/or credentials; Experience in mental/behavioral health and/or tech

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No cost access to therapy through the Grow platform (available to US employees); Retirement savings programs and equity opportunities; Flexible time off, company paid holidays (which vary by country), and company-wide Winter Break; Up to 18 weeks of paid parental leave and a new child stipend; Weekly Mental Health Mornings/Afternoons; Annual wellness and development stipend; Pre-tax commuter benefits for hub location teammates; Home office support and meal benefits; Additional wellbeing perks, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance