Specialist, Onboarding-Hybrid_P3

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform, companies can hire, pay, and manage employees in 185+ countries. We are seeking an experienced Specialist to deliver seamless, compliant onboarding, offboarding, and ongoing HR operations for enterprise clients and supported employees in Brazil. This role owns an assigned portfolio end to end and coordinates cross-functional dependencies to ensure customer launches are accurate and timely.

Responsibilities

Own end-to-end onboarding, offboarding, and ongoing operational delivery for an assigned portfolio of enterprise clients and supported employees in Brazil; Create and manage Brazil-specific onboarding plans, timelines, required documentation, registrations, dependencies, and stakeholder expectations; communicate progress, risks, and next steps clearly; Partner with Product, Sales, Payroll, Legal, Support, Immigration, Client Services, and external providers to resolve operational challenges; Provide accurate, customer-focused support to clients and employees in Brazil on benefits, payroll, expenses, employment documentation, and other HR matters; Apply Brazilian employment and labor laws, HR regulations, relevant collective agreements, and internal policies; identify compliance gaps and coordinate corrective action; Track onboarding timelines, case status, resolution-time SLAs, and service quality; Use advanced spreadsheets, reporting, data validation, and dashboard analysis to identify trends, reconcile issues, and improve accuracy and response times; Build product and workflow expertise; troubleshoot HR systems integrations, APIs, data mapping, synchronization, and access issues; contribute to automation and process improvements; Investigate and resolve issues, retain ownership through completion; share regional expertise and assist with peer and new-hire training

Requirements

Strong technical or analytical degree (ideally Engineering, Mathematics, Computer Science, Physics, Economics, or related) or equivalent practical experience; Working knowledge of HR systems integrations and APIs, with ability to troubleshoot data-mapping, synchronization, and access issues alongside Product or Engineering; Strong spreadsheet and reporting skills, including lookups, pivot tables, reconciliations, bulk data validation, and basic dashboard analysis; At least four years of relevant professional experience, including substantial HR or HR Operations experience supporting the employee lifecycle in Brazil in fast-paced, high-volume environments; Hands-on experience managing end-to-end employee onboarding in Brazil, including employment documentation, required registrations, HRIS setup, payroll and benefits coordination, and client deadlines; Strong knowledge of Brazilian employment and labor laws and HR regulations, including CLT, eSocial, employment documentation, statutory benefits, payroll obligations, and collective agreements, with hands-on experience applying them; High-ownership operator who can manage assigned work end to end, move quickly, and bring structure to ambiguity while collaborating across teams; Strong analytical and research skills, with ability to identify patterns, determine root causes, and recommend practical next steps; Excellent communication and stakeholder-management skills, with empathetic customer orientation and ability to resolve conflict; Exceptional organization and attention to detail, with ability to prioritize competing demands; comfort using HRIS, ticketing, case-management, CRM, Google Workspace, and Microsoft Office tools; Professional fluency in Portuguese is mandatory; Professional proficiency in English is required

Nice to have

Knowledge of employment law in other LATAM countries or Canada; Experience in an Employer of Record, global employment, HR outsourcing, or high-growth international environment; Experience collaborating with Product teams on automation and process improvements

Benefits

Flexible Time Off; Parental Leave; Health and Dental Insurance (where applicable); Retirement Savings; Employee Incentive Plan