Sr. Analyst- Revenue Operations

BrightEdge is seeking a Senior Analyst of Revenue Operations in Chicago, Illinois to help optimize and scale its go-to-market engine. Reporting directly to the Director of Revenue Operations, the role evaluates operational workflows, identifies bottlenecks, drives improvements with a focus on the Salesforce (SFDC) ecosystem and Deal Desk governance, and partners with Sales Leadership and C-suite executives. BrightEdge is an SEO, search, and brand visibility platform founded in 2007, with 400+ employees across 7 global offices.

Responsibilities

Partner directly with Sales and Customer Success Leadership and executive stakeholders to translate operational data and workflow challenges into recommendations and actionable roadmaps; Own bookings, upsell and renewal (CRR) forecasting end to end, rebuilding underlying models and delivering a standing forecast report; Apply a structured, consulting-style approach to audit current-state sales workflows, identify inefficiencies, and design future-state operational frameworks; Drive Salesforce Service Cloud improvements, including data architecture, automated workflows, and reports and dashboards, in partnership with the Salesforce administrator; Support and optimize day-to-day Deal Desk operations with the Deal Desk Manager, refining approval matrices, standardizing discount guidelines, and accelerating the quote-to-close cycle; Own operational projects from scoping and stakeholder alignment through implementation, documentation, and change management; Own the operational reporting process and work with finance and compensation teams to execute month-end close accurately and on time

Requirements

2+ years of experience in management consulting, strategy & operations, or business/revenue/sales operations, with a demonstrated track record of analyzing business processes and delivering measurable improvements; Proven ability to break down complex business problems, map operational workflows, and design pragmatic, scalable solutions; Exceptional written, verbal, and visual presentation skills, comfortable presenting findings to senior leaders; Strong quantitative analysis skills across Excel/Google Sheets, Salesforce reports and dashboards, AI tools, and/or modern BI platforms, including building and maintaining forecast models for renewals, upsell and bookings; Strong Salesforce acumen: practical experience or strong foundational knowledge of Salesforce administration, objects, fields, and automation; Project management rigor: ability to manage multiple workstreams, drive cross-functional alignment, and see initiatives through to completion; Bachelor's degree in Business, Finance, Economics, Engineering, Information Systems, or any related field; Ability to work on-site at least 4 days a week in the Chicago, IL office

Nice to have

Salesforce certifications or experience with SFDC redesigns; Prior experience in or exposure to SaaS/technology; Industry background in management consulting or strategy & operations

Benefits

Medical, dental, and vision insurance with multiple package options; 15-23 days PTO depending on tenure plus 10 paid holidays; Pet insurance; Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs; No or low cost therapy and professional coaching sessions through Spring Health; 4-6 weeks fully paid parental leave; Quarterly office outings