Sr Deposit Operations Associate

The Senior Deposit Operations Associate manages the client profile agreements and all accompanying documentation related to the Implementation of an account set-up. In addition, the employee conducts the Implementation process for new accounts, performs maintenance on existing accounts, performs teller work functions, manages escrow sub accounting clients, provides training to new employees, performs ongoing client support, and troubleshoots any issues related to client deposits and returns. The Senior Deposit Operations Associate will maintain a solid understanding of all Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS.

Responsibilities

Assists the Deposit Operations team lead on daily tasks; Performs client implementation set-up, maintenance requests, teller work, and quality review; Manages Escrow clients as it relates to sub accounting; Assists with new employee training; Ensures all service levels are met; Responsible for ongoing client support; Works closely with Relationship Managers, Sales, Wire Operations, Treasury Operations, ACH Operations, Loan Operations, Capital Markets, and Compliance to effectively execute the responsibilities of the position; Troubleshoots any issues related to client deposits and returns

Requirements

High School Diploma or equivalent; Minimum 5 years of experience, including 2 years bank operations experience in a deposit operations role; Demonstrates knowledge of all Deposit products, systems, and related processes; Experience with Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS; Branch knowledge such as teller work, new account opening, and client service requests; Ability to communicate effectively in writing and over the phone; Ability to work in a fast-paced, high-intensity work environment

Nice to have

Post-secondary education preferred

Benefits

Medical, dental, and vision benefits; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); parental leave; discretionary bonuses; commissions; additional compensation (cash or equity)