Sr. Estimator and Project Manager

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Responsibilities

Process sales and ensure customer satisfaction; Serve as primary contact for a select group of customers, fostering account growth and satisfaction; Act as liaison between customers and CRL’s internal departments; Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times; Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance; Document customer interactions in ERP and maintain effective communication; Provide accurate quotations and meet SLA for quote turnaround; Follow up with customers to maintain and establish account assignments; Possess high-level technical knowledge of products, services, and procedures; Understand bid requests through specifications/drawings and product compatibility; Stay updated with new product launches and adhere to outlined procedures; Serve as a subject matter expert (SME) in your product group; Communicate effectively on behalf of customers and provide valuable feedback; Support the sales team in achieving sales targets and KPIs; Demonstrate a closing ratio greater than 30% on all quotes

Requirements

High School diploma or equivalent; Ability to work at a fast pace and manage inquiries and follow-up tasks; Knowledge of pricing, margins, and negotiating skills; Understanding of glass systems and effective navigation of CRL’s website and business software; Excellent customer service skills, critical thinking, and independent problem-solving abilities

Nice to have

Associate degree preferred

Benefits

Industry competitive benefits at the lowest cost to the employee; Work-life balance – PTO and holidays, including floating holidays you can choose; Pay-for-performance culture with potential for annual raises and bonuses; Training – equip you with the knowledge and skills you need to succeed