Sr. IT Systems Engineer

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request—eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly.

Responsibilities

Run IT engineering and implementation projects across a wide range of technologies such as cloud platforms, AI platforms, endpoint management, Google Workspace, networking, observability, Okta, SASE, and server platforms; Serve as the internal expert on our AI platforms, consulting with teams across the business to design and build agents, automations, and workflows that measurably improve how they work, and training users as the platform evolves; Mentor and grow other members of the team, sharing best practices, solutions, and lessons learned; Proactively identify new opportunities to improve our systems and processes, practicing a mindset of continuous improvement; Work within a robust IT Service Management environment, helping the team manage incidents, service requests, changes, assets, and our knowledge base; Resolve escalated support issues from our user support staff; Partner with stakeholders outside IT on cross-functional operational improvement initiatives, representing IT as a technical resource

Requirements

8+ years of IT experience; 4+ years of systems administration or engineering experience; Proficiency in managing macOS environments and SaaS applications; Understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals; Engineering proficiency in several of the following technologies: AWS, Azure, Google Cloud, endpoint management, Google Workspace, networking, observability, Okta, Prisma Access, scripting, Terraform, and Windows Server; Hands-on experience with AI tooling and a genuine interest in applying it to business problems, including building agents or automations, writing effective prompts, and helping non-technical colleagues get value from the technology; Expertise in gathering and analyzing requirements, considering customer needs and business impacts; Excellent written and verbal communication skills, with the ability to tailor communication style and content to the audience; Strong follow-through on commitments and responsibilities, owning deliverables from start to finish; High-touch customer service skills and an outward mindset; Positive attitude, willingness to learn and grow, and desire to work in a collaborative environment that values teamwork and providing top-notch user experiences

Nice to have

Some experience in user support roles

Benefits

100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners); Stock Options; Paid parental leave (Both Maternity and Paternity); Unlimited Paid time off (U.S. based positions); Learning and Development Resources