Sr. Manager Documentation

Payabli's docs are how partners integrate with the company. The role sets the direction for developer and product docs, leads a team of two technical writers, and is a player-coach role (about three quarters hands-on technical work, one quarter leading the team). The role reports to the CTO and is remote.

Responsibilities

Manage and mentor two technical writers, hold 1:1s, develop careers and keep ownership areas clear; Run team rituals including quarterly goal setting, backlog grooming, PTO and coverage planning, and culture work; Own the API reference for the embedded payments API across Pay In, Pay Out and Pay Ops; Own information architecture, docs CI/CD, style guide and linting rules; Use AI agents in daily workflow with human review gates; Review PRs that touch the docs before they go to subject matter experts; Triage engineering and product work daily, turn it into docs tickets with priorities and ship dates, and delegate to the team; Ship docs with every monthly production release, including API changelog, release notes and feature docs; Hold the team to published SLAs and release tiers and keep stakeholders informed; Own the public agent skills plugin and the skills, agent instructions and agent tooling used by the Docs team; Publish a monthly State of the Docs report from product analytics, AI chat and search data; Track team velocity, post-release docs work and AI answer coverage, and set targets for each

Requirements

8+ years in technical writing or developer documentation, with real API reference experience; Experience leading or mentoring technical writers; Deep OpenAPI experience, plus docs-as-code workflows with Git, pull requests, CI and Markdown/MDX; Ability to read API responses, write scripts (TypeScript or Python) and build docOps tools; Hands-on experience using AI coding agents in a docs workflow, and judgment about where they fail; A habit of verifying everything, and saying "I don't know yet" instead of guessing; Clear written communication, async-first

Nice to have

Payments or fintech experience, such as card processing, ACH, payouts and merchant onboarding; Experience with Fern or a similar docs and SDK platform; A portfolio that shows API docs you wrote and docs tooling you built (portfolio site strongly preferred)

Benefits

Competitive salary; Stock options with the potential to unlock more equity as we grow; Flexible PTO and paid parental leave; Medical, dental, & vision insurance; 401K, HSA, pre-tax savings programs