Sr Manager, Lab Operations Learning and Development

The Senior Manager, Lab Operations Learning and Development provides tactical building along with long term strategic leadership and direction for all learning, development, and performance enablement initiatives across laboratory operations. This role is responsible for designing, facilitating, and executing comprehensive L&D initiatives that align with strategy that equips lab operations teammates — from entry level employees to senior leaders — with the knowledge, operational skills, and leadership capabilities needed to drive operational excellence and organizational growth. The Manager/Senior Manager, Lab Operations Learning and Development sets the broad framework for learning culture within lab operations, builds scalable development programs, and partners cross-functionally with HR, lab operations senior leadership, and individual lab leaders to ensure the organization has the skills and required to meet current and future business objectives. This role will require a diverse knowledge and skill set as well as require the capacity to initially focus on tangible program builds and execution then evolve to manage and execute more strategically as scope and programs grow.

Responsibilities

Develops and executes innovative L&D strategies to ensure lab operations has the necessary management and leadership competencies to meet business objectives; Sets the overarching framework and strategy for learning and development across lab operations; Assesses developmental needs across lab operations teams and identifies management skills and competency gaps; Partners with HR to align employee development with job architecture ladders and career progression frameworks; Stays current on training industry developments, adult learning best practices, and emerging trends in development education; Manages and reports out on the L&D budget for lab operations; Defines, tracks, and reports on key L&D metrics and KPIs; Creates and facilitates leader development programs tailored to new leaders, middle management, and senior-level leaders; Facilitates DiSC and/or Clifton Strengths programs; Drives lab operations-specific management training; Develops and facilitates a formal mentorship, shadowing, and job rotational framework; Develops a comprehensive all-employee onboarding program; Develops onboarding programs for newly promoted or externally hired leaders; Long term develops and implements an internal job shadow and mentorship program; Long term develops and manages a Lab Operations internship program; Works with department trainers to facilitate training programs directed at soft skills; Designs and develops soft skills, leadership, and cross-functional business training using instructor-led, blended, and e-learning formats; Maintains and delivers a centralized cross-functional knowledge base platform; Continually refines and improves training curriculum based on participant feedback, quality data, and training evaluations; Researches, evaluates, and manages external training vendors; Administers training logistics and coordinates training events; Oversees the administration of the Learning Management System (LMS) for lab ops; Facilitates cross-functional training among sub-departments; Provides internal consulting to individuals, teams, and departments; Coordinates training events and supports broader organizational development initiatives; Builds and manages a network of internal subject matter experts

Requirements

Bachelor's degree in Life Sciences, Organizational Development, Education, or a related field required; 4-6 years of experience in training design, curriculum development, and delivery in a high volume organization required; Experience facilitating leadership development frameworks (DiSC, Clifton Strengths, coaching models) required; Experience managing or administering a Learning Management System (LMS) in a regulated environment required; Ability to self-start, work independently, and collaborate as a member of various cross-functional teams and committees while adhering to timelines; Ability to translate complex scientific and technical content into accessible, engaging learning experiences for varied audiences; Proven strong verbal, written, and interpersonal communication skills; comfortable presenting to all levels of the organization; Proficient in Microsoft Office and Google Suit products; Effective team player with the ability to build trust and influence without direct authority; Commitment to excellence, continuous improvement, and high work product standards; Strong organizational, problem-solving, and analytical skills; ability to manage multiple priorities, projects, and workflows simultaneously; Versatility, flexibility, and willingness to work within a dynamic, fast-paced biotech environment with changing priorities; Strong data literacy; ability to build L&D dashboards, interpret training metrics, and present ROI analysis to senior stakeholders; Experience with competency framework design and behavioral anchoring to support role-based training qualification and performance management

Nice to have

At least 2 years in a biotech, pharmaceutical, or clinical laboratory environment; Demonstrated experience building and executing L&D programs through periods of organizational growth and large-scale operational change; Experience with LMS platforms and e-learning authoring tools

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program