Sr. Order Management Specialist

NielsenIQ is seeking a highly motivated Order Management Specialist to support the North America business by ensuring the seamless progression of customer opportunities from contract execution to revenue recognition. Reporting to the Order Management Team Lead, this role serves as a critical link between Sales, Finance, Customer Success, and other cross-functional stakeholders to drive operational excellence throughout the Quote-to-Cash (QTC) process. The ideal candidate is detail-oriented, customer-focused, and proactive, with a strong understanding of order management processes and revenue operations.

Responsibilities

Manage day-to-day order management activities to ensure opportunities are converted to revenue efficiently and accurately; Identify process gaps and recommend improvement opportunities; Conduct process refresher training sessions to enhance team knowledge and adherence; Perform audit checks to ensure process compliance and quality standards; Effectively manage escalations and provide appropriate solutions within defined timelines; Review and approve sales opportunities submitted through the gatekeeper process, ensuring completeness and compliance with company guidelines; Support order processing activities within CRM and ERP platforms; Partner with Sales teams to guide them through order submission requirements and improve first-time-right order quality; Manage purchase order (PO) validation, tracking, and related customer documentation requirements; Process requests related to customer account creation, maintenance, modifications, and account block/unblock activities; Resolve order-related inquiries within established service level agreements (SLAs); Support the integration and optimization of CRM and Finance systems to improve transaction accuracy and processing speed; Ensure adherence to company policies, revenue recognition requirements, and internal business controls; Support internal and external audit activities, including statutory and compliance audits; Maintain accurate documentation and records related to order management activities; Collaborate closely with Sales, Finance, Customer Success, Legal, and other business partners to resolve operational issues; Effectively communicate order status, risks, and escalations to stakeholders and leadership; Manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining service quality

Requirements

Bachelor's degree in business administration, Finance, Commerce, or a related field; 2-4 years of experience in Order Management, Quote-to-Cash (QTC), Sales Operations, Revenue Operations, Deal Desk, or Customer Operations; Strong understanding of the end-to-end Quote-to-Cash lifecycle, including order processing, invoicing, and revenue recognition principles; Proficiency in Microsoft Office applications, particularly Excel and PowerPoint; Excellent verbal and written communication skills in English; Strong analytical and problem-solving skills with attention to detail; Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment; Experience working effectively with cross-functional and geographically distributed teams; Experience working with CRM platforms such as Microsoft Dynamics 365 (MSD), Salesforce, or similar systems; Exposure to ERP platforms such as SAP or equivalent financial systems; Experience with reporting and analytics tools such as Power BI

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)