Sr. Product Designer-AutoSync Retail Operations

We're looking for an experienced Senior Product Designer to join AutoSync and help shape the future of our dealership CRM. The role focuses on helping automotive dealerships build stronger customer relationships, manage their sales pipeline, and turn more opportunities into sales. The designer will connect customer information, lead management, communications, follow-up, and deal progression in one platform, simplifying complex workflows and exploring how AI, automation, and customer insights can help dealership teams prioritize their work. The role works closely with Product, Engineering, and customer-facing teams, and contributes to the design system. Success is measured through product adoption, dealer efficiency, customer engagement, and sales conversion.

Responsibilities

Own end-to-end product design for key areas of the CRM, from understanding dealer needs and defining problems to delivering polished experiences and evaluating their impact; Simplify complex workflows across customer profiles, lead and pipeline management, communications, tasks, appointments, and deal progression; Partner with Product and Engineering to shape priorities, explore solutions, and take features from discovery through prototyping, user testing, implementation, and launch; Help evolve a lead-centric product into a connected customer experience while making the transition intuitive for existing users; Design useful AI and automation experiences that reduce repetitive work, support timely follow-up, and turn customer data into clear next steps; Explore divergent concepts and establish a clear design direction, balancing long-term vision with practical, incremental improvements; Conduct dealer interviews, observe real workflows, and test prototypes, combining qualitative research, customer feedback, and product analytics; Contribute to and evolve the design system, partnering with Engineering to improve consistency, accessibility, and implementation quality; Lead and participate in design critiques and cross-functional working sessions

Requirements

5+ years of end-to-end design experience, from research and problem discovery through to detailed interaction, visual design, and delivery; Prior experience leading design for complex use cases in cross-functional teams; A portfolio that demonstrates strong visual and interaction design sense, with a focus on delivering consumer and business outcomes; Ability to communicate a strong point of view, backed by personal expertise, design rationale, customer data, and industry trends; Self-starter attitude, comfortable maintaining multiple tasks and shifting business needs

Nice to have

Experience working in automotive and/or SaaS enterprise software products

Benefits

Gym discounts; Employee and Family Assistance program; Virtual wellness events; Conferences & training budget; Regular internal training programs; 3% matching towards pension; Multiple forms of income protection; Annual bonus structure; 3% CPP matching; Competitive salary