Sr Software Engineer - Impact AI

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product - it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:

Joining the Impact team means building technology that matters - technology that accelerates ROI for customers and sets new standards for enterprise value delivery.

Responsibilities

Shape the Future of Digital Transformation; Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster.; Innovate with Cutting-Edge Technology; Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations.; Deliver Real-World Impact; Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support.; Collaborate with Experts; Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success.; Create Meaningful Experiences; Design visually compelling, intuitive digital journeys that make complex processes simple and impactful.; Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes.; Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation.; Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery.; Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems.; Build intuitive, performant JavaScript UI components (e.g. LitJs, DaisyUI, TailwindCSS) to ensure flexibility for customer-specific needs.; Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases.; Participate in design and code reviews, championing best practices in performance, maintainability, and testability.; Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite.; Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness.; Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement.

Requirements

Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights.; Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise-level software engineering experience.; Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization.; Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability.; Analytical mindset with the ability to design impactful AI solutions that solve complex problems.; Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.; A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation.

Benefits

Build and deliver high-impact software that powers digital experiences for millions of users.; Collaborate in a culture that values craftsmanship, quality, and innovation.; Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.; Be part of a team that encourages creativity, continuous learning, and shared success