Staff Customer Success Manager

Checkr is building the data platform to power safe and fair decisions, serving over 140,000 companies. Checkr Trust and Checkr Insurance are fast-growing businesses inside Checkr, serving insurance carriers, marketplaces and other verticals. The company is scaling toward $100M and is looking for a Customer Success Manager to turn strong customer relationships into deep adoption, durable retention, and meaningful expansion. The role is a proactive, commercially minded CSM position that owns a portfolio of strategic accounts and is accountable for adoption, retention, expansion, executive alignment, and long-term value realization. Individuals are expected to work from the office 3+ days a week. Hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile.

Responsibilities

Serve as the primary post-sale owner for high-impact, high-visibility customers; Drive executive-level alignment on business goals and measurable outcomes; Ensure customers move from contract to meaningful production usage quickly; Identify underutilization and remove barriers to deeper adoption; Surface expansion opportunities tied to customer workflows and risk exposure; Partner closely with Sales on renewals and strategic growth motions; Be accountable for retention and expansion revenue across your portfolio; Use AI tools to work smarter and scale your impact across accounts; Understand customer workflows well enough to connect product capabilities to operational and financial outcomes; Lead quarterly business reviews that demonstrate ROI and strategic value; Turn performance data into actionable insights that shape customer strategy; Bring the voice of the customer to Product and leadership through structured feedback; Apply and refine segmentation, engagement models, and risk signals as the customer base grows; Strengthen repeatable frameworks for onboarding, renewals, and expansion; Contribute to processes and best practices that let the team support more customers without losing quality; Raise the bar on what great customer partnership looks like as the company grows

Requirements

Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS; Experience owning enterprise or high-growth accounts with meaningful revenue responsibility; A track record of driving both retention and expansion; Comfort working with executive stakeholders as well as customer technical teams; Experience in a high-growth environment; Curiosity about AI and a habit of experimenting with it in your workflows; An A-player mindset with a strong bias for action; Ability to learn the product and data deeply and explain it clearly to customers; Ability to work with customers' teams to understand their workflows and what's slowing adoption; Ability to speak confidently with product and technical stakeholders; Working knowledge of tools such as Zendesk, Salesforce, Google Apps, Lovable, and Claude, and BI tools such as Looker and Omni

Benefits

Fast-paced and collaborative environment; Learning and development allowance; Competitive cash and equity compensation, and opportunity for advancement; 100% medical, dental, and vision coverage; Up to $25K reimbursement for fertility, adoption, and parental planning services; Flexible PTO policy; Monthly wellness stipend; In-office perks such as lunch five times a week, a commuter stipend, and snacks and beverages; Relocation stipend may be available for those willing to relocate to a Checkr hub location