Staff Field Reliability Engineer

ALSO is looking for a Staff Field Reliability Engineer to track and improve the reliability of our electric mobility vehicles in the field, helping optimize the customer experience across multiple product lines.

Responsibilities

Monitor field performance and identify failure trends across vehicle platforms, perform life data analysis (Weibull), identify risk areas, and implement process or design changes to address them, tracking reliability growth over time; Validate customer usage against assumed rider profiles and duty cycles to identify gaps in the reliability test plan, and develop novel damage metrics to more accurately model failure mechanisms; Work with the Service team to develop a common service platform and database across channel partners that can be queried for customer complaints and part replacements, helping define what information gets documented; Develop a material review board (MRB) process for disposition (rework/reman, scrap, return for analysis), and complete failure analysis of returned parts to identify and implement corrective actions; Define the ongoing reliability testing (ORT) plan

Requirements

Bachelor of Science in an engineering discipline or equivalent, with 2+ years of industry experience in a reliability engineering role; Technical knowledge of one or more aspects of reliability, including PCBA and electronic components, battery and power electronics, drive units, and chassis systems; Understanding of reliability statistics, life data analysis, and reliability growth; Experience with structured problem solving such as FRACA or 8D, and root cause analysis (RCA) tools such as 5 Whys, Fishbone, Fault Tree, and FMEA; Working knowledge of a coding language, preferably Python, and statistical software for reliability such as JMP, the ReliaSoft suite, or MATLAB; Working knowledge of failure analysis techniques such as SEM, CT, X-ray, EDS, and TDR; Experience deploying reliability testing guidelines and inventing new ways of testing

Nice to have

Python

Benefits

Robust health coverage with excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options; One Medical membership and dedicated insurance advocates; Rich fertility and family building benefits with Progyny; Flexible time off; 401(k) match