Staff Forward Deployed Engineer - Applied AI

Rula's business and clinical teams lose hours every week to manual work, and we want AI to give that time back. As a Staff Forward Deployed Engineer, you will sit with a team, learn how the work actually gets done, and ship tools they use every week, often turning a six-to-eight-hour task into under thirty minutes. You stay until the team runs each tool on its own, then turn what you learned into building blocks that help the next team move faster. Because we serve patients in mental health care, privacy is part of the design from day one.

Responsibilities

Sit with a team, learn how the work actually gets done, and ship tools they use every week; Turn a six-to-eight-hour task into under thirty minutes where possible; Stay until the team runs each tool on its own; Turn what you learned into building blocks that help the next team move faster; Build privacy into the design from day one

Requirements

8+ years shipping production-quality software systems (consumer or business) with end-to-end ownership of outcomes; Proven track record of shipping tools or products used weekly by customers or business teams, supported by usage telemetry; Deep experience learning operational workflows through observation, interviews, or data before designing software solutions; Daily use of coding agents (specifying, testing, and reviewing output diffs) with rigorous evaluation practices (test sets, evals) and privacy-by-design standards (synthetic/masked data, isolating clinical content from operational tools)

Nice to have

Experience building custom measurement frameworks for cost, usage, and impact tracking when standard vendor dashboards were unavailable; Direct prior experience being forward-deployed to non-engineering business teams or external customer organizations; Practical experience migrating systems across different LLM models to optimize costs while maintaining quality guardrails; Proven ability to integrate AI into complex business platforms with imperfect data/APIs (e.g., CRM, billing, scheduling); Track record of coaching non-engineering team members to build or adopt software workflows independently

Benefits

100% remote work environment with working hours to support work-life balance (must be based in United States, currently not hiring in Hawaii); Attractive pay and benefits with full transparency of pay ranges regardless of location in the United States; Comprehensive health benefits: medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year for self-care (for most employees); Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering; Employee Assistance Program (EAP); Quarterly department stipend for team-building activities or in-person gatherings; Community and employee resource groups; Home office stipend for new hires and $50 monthly stipend for internet or cell phone expenses; Wellness at Rula program with year-round wellness initiatives and a $50/month wellness stipend