Staff Product Designer, Axon 911

As a Staff Product Designer at Prepared, you will own and shape the user experience across critical, high-impact products that power emergency response. This is a highly autonomous role where you’ll operate as a thought partner to Product and Engineering—deeply understanding customer workflows, driving product direction, and delivering exceptional design in complex, fast-moving environments. Your work will directly influence how 911 professionals operate in high-stakes situations, advancing our mission to ensure every emergency receives the best possible response.

Responsibilities

Lead end-to-end design across multiple product areas, including both net-new (0→1) products and existing workflows; Act as a strategic partner to Product Managers and Engineers—co-owning problem definition, not just executing on requirements; Build deep relationships with customers (e.g., dispatchers, call takers), proactively engaging in interviews, shadowing, and usability testing; Rapidly prototype and test ideas (including AI-assisted workflows) to validate solutions before engineering investment; Create high-quality UX, interaction design, and polished UI that balances usability, speed, and real-world constraints; Operate within the codebase and design system to ensure designs are implemented with high quality and consistency, partnering closely with engineering to bridge design and production; Drive clarity in ambiguous problem spaces and identify opportunities across products to improve workflows and outcomes

Requirements

5+ years of product design experience, with demonstrated ownership of complex, end-to-end product work; Proven ability to operate as a true partner to Product, influencing direction—not just executing tasks; Strong track record of customer obsession—you proactively engage users, run your own research, and build deep empathy for workflows; High level of initiative and work ethic—you proactively identify problems, test ideas, and drive work forward without waiting for direction; Experience designing in ambiguous, fast-paced environments (startup or similar); Strong UX and interaction design skills, with solid visual design fundamentals (visual polish is important, but secondary to impact); Proven experience contributing to and extending design systems, including building components that drive consistency and scalability across a suite of products; Demonstrated experience using AI tools in design workflows (e.g., prototyping, ideation, or testing); Comfortable owning multiple problem areas and flexing across product domains as needed

Benefits

Competitive salary and 401k with employer match; Discretionary paid time off; Paid parental leave for all; Medical, Dental, Vision plans; Fitness Programs; Emotional & Mental Wellness support; Learning & Development programs; Employee Resource Groups (ERGs); And yes, we have snacks in our offices