Staff Product Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Responsibilities

Contribute to our technical architecture as we grow; Care about agility as much you care for scalability and availability; Contribute to all phases of software development including ideation, prototyping, design and implementation; Build using the best tools in the industry; Play an active role in hiring, mentoring and career development of other engineers; Raise the bar for technical standards, performance, reliability, and operational excellence

Requirements

Significant, demonstrated impact that your work has had on the product and/or the teams; Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.); Experience with Distributed systems; 2+ years of experience as the primary technical leader for a team; Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users

Nice to have

Built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

Benefits

Health and wellbeing programs; Family programs; Time away from work; Financial future programs; Hybrid working policy