Store Director

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Role Mission: As Gucci Store Director, you will lead with an entrepreneurial mindset being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations. You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store. You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store. You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Responsibilities

Lead with an entrepreneurial mindset responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations; Drive and execute company’s strategy through strategic, operational, and floor leadership of the store; Lead the team in executing superior client-centric service and after-sales experience; Promote brand awareness and capture competitive market share through community outreach and company-sponsored events; Ensure development and implementation of company CRM initiatives; Partner with Client Engagement team to lead business development opportunities with focus on top clients; Champion utilization of clienteling tools to drive client loyalty and acquisition; Coach and assist team to manage and resolve client service issues; Lead company-driven local events and product launches; Act as role model and manage team performance and development; Drive and maximize sales performance to achieve overall sales target and KPIs; Manage stock levels and ensure alignment with product launches; Ensure adherence to company policies and procedures including Operations, People, and Security; Oversee payroll records, inventory reconciliation, after-sales services, and visual merchandising standards

Requirements

Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry; High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; Proven ability to drive positive client experiences that build loyalty and deliver measurable results; Ability to manage competing priorities in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook; Industry awareness, commercial knowledge, and strong business and financial acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Fashion Industry; Flexibility to work a retail schedule which will include evenings, weekends, and holidays

Nice to have

Bachelor’s Degree in a related field