Store Manager

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our LaCenterra at Cinco Ranch studio location.

Responsibilities

Create a warm, welcoming, celebratory atmosphere, greet and engage with customers; Work on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service; Help customers and their friends and family choose and style their ears with Rowan jewelry; Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction; Maintain a clean, welcoming, and safe studio environment at all times; Engage with the local community to drive brand awareness, traffic and appointments; Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates; Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture; Foster a positive and inclusive team culture; Schedule staff within labor allocations, manage time-off requests, and handle staffing issues; Recruit for open studio positions; Oversee all aspects of inventory management, prioritizing Studio compliance to policies and standard operating procedures, ensuring inventory control through POS accuracy and loss prevention; Meet or exceed individual and Studio sales targets and performance metrics; Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage; Ensure all visual merchandising standards are met; Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures; Ensure the studio and selling floor are neat, clean, organized, and reflect the brand image; Train and onboard new staff members; Leverage coaching and feedback to continually develop a diverse Studio team; Provide ongoing training and development opportunities to staff; Prepare and submit reports on studio performance; Ensure studio budgets, track expenses, and financial targets are met; Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities

Requirements

Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment; Proven strong leadership skills with the ability to inspire, motivate and develop a team; Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences; Proven track record of driving sales and optimizing store profitability; Excellent customer service skills with a passion for creating memorable experiences; Ability to work a flexible schedule, including weekends and holidays; Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met; Comfortable using technology, software systems and POS; Deep understanding of retail operations, including inventory management and visual merchandising; Strong organizational and multitasking abilities; Excellent verbal and written communication skills; Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents); Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales; The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required; Standing for a full 8-hour shift is a regular part of this role; You make a commitment and stick to it

Nice to have

Jewelry experience a plus; Knowledge of health and safety regulations, particularly related to piercing, is a plus

Benefits

Paid accrued Vacation and Sick Time for full-time employees; Medical/Dental/Vision Health Plans for full-time employees; Employee Assistance Program (EAP) Resources; 401k and Roth IRA Plans; Generous employee discounts on our amazing products and services; Team Member Referral Bonus plan for Studio positions