Strategic Accounts Lead - UK

Relay is fundamentally reshaping how goods move in an online era. The Opportunity: We are looking for a Strategic Account Manager (UK) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. In addition, this role will be instrumental in driving deeper data integration between Relay and key clients to enable best-in class network efficiency and performance. As well as being the commercial client champion, you will also have the opportunity to collaborate with Relay teams on jointly delivering on key KPIs of profitable client growth.

Responsibilities

Responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio; Driving deeper data integration between Relay and key clients to enable best-in class network efficiency and performance; Being the commercial client champion; Collaborating with Relay teams on jointly delivering on key KPIs of profitable client growth

Requirements

5-7 years of experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration; Superb communication mastery, clearly structured in both verbal and written formats; Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations; Ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities; Comfortable with data analytics - you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements

Nice to have

Experience in fast scaling or complex SaaS business

Benefits

Generous equity, richer than 99% of European startups, with annual top-ups; Private health & dental coverage; 25 days of holidays; Enhanced parental leave; Hardware of your choice; Gym subsidies; Cycle-to-work; Friday office lunch; Covered Uber home and dinner for late nights