Strategic Consultant - LATAM

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower is looking for a Strategic Consultant to join our Brands team. The primary objective of the role is to maintain our partnerships with key accounts by exceptional customer experiences. As a Strategic Consultant, you will act as a trusted advisor to senior stakeholders within our top-tier, global brand customers. You will drive value realization, lead strategic planning engagements, and partner cross-functionally to ensure our customers achieve their most critical business outcomes.

Responsibilities

Maintain partnerships with key accounts by exceptional customer experiences; Act as a trusted advisor to senior stakeholders within top-tier global brand customers; Drive value realization and lead strategic planning engagements; Partner cross-functionally to ensure customers achieve critical business outcomes; Lead executive-level engagements to align product usage with customer business goals; Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact; Identify and recommend key initiatives that expand customer value; Act as data storyteller bringing metrics to life through customized use case adoption, white glove service and training; Collaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention; Translate complex customer data and product insights into compelling business cases and executive narratives; Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies; Leverage industry and customer knowledge to provide best practices and frameworks for digital transformation; Contribute to development of reusable strategic assets and customer playbooks

Requirements

Fluency in English, Spanish, and Portuguese; Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth; Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; Willing and able to travel 15–20% as needed; Proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth; Strong analytical thinking with the ability to deliver strategic insights that bring value to clients; Excellent time management skills with the ability to prioritize tasks and meet deadlines; Exceptional communication skills including listening, presentation, writing, and speaking; Willingness to work fully remote from São Paulo; Bachelor’s degree (BA or BS) required

Benefits

Commission