Strategic Consultant

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment. Sensor Tower is looking for a Strategic Consultant to join our Southeast Asia team. The primary objective of the role is to maintain our partnerships with key accounts by exceptional customer experiences. As a Strategic Consultant, you will act as a trusted advisor to senior stakeholders within our South East Asia customer base. You will drive value realization, lead strategic planning engagements, and partner cross-functionally to ensure our customers achieve their most critical business outcomes.

Responsibilities

Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives; Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact; Identify and recommend key initiatives that expand customer value and business impact; Act as the data storyteller - bringing metrics to life through customized use case adoption, white glove service and training; Collaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention; Translate complex customer data and product insights into compelling business cases and executive narratives; Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies; Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation; Contribute to the development of reusable strategic assets and customer playbooks

Requirements

Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth; Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing