Strategy & Operations Senior Manager, Japan

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. This is the first such hire in Japan.

Responsibilities

Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Japanese users; Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability; Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end; Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes; Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs; Serve as a strategic thought partner & Japan representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making; Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience

Requirements

7 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations); Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments; Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions; Demonstrated success leading large, cross-functional initiatives from concept through execution; Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth; Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership; Proficiency in data analysis and reporting tools; A real understanding of the nuances of the Japanese market

Nice to have

Experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex)

Benefits

Generous Holiday and Time off Policy; Health Insurance options including Medical, Dental, Vision; Work From Home Support; Home office setup allowance; Monthly allowance for cell phone and internet; Care benefits; Monthly allowance for wellness; Annual allowance towards Childcare; Lifetime benefit for family planning, such as adoption or fertility expenses; Retirement, 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally; Monthly allowance to dogfood the app; Parental Leave (16 weeks of paid parental leave + one month gradual return to work)