Street Outreach Advisor

Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.

Responsibilities

Connect individuals with care and support services through in-person outreach and strong partnerships with community-based organizations; Identify and prioritize community-based organizations across more than 100 categories within assigned local markets; Build and maintain referral-generating partnerships supporting access to Enhanced Care Management, Community Supports, Behavioral Health, Street Medicine, and Case Health Worker services; Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals; Spend majority of workweek in field meeting partners and engaging community through in-person outreach; Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement; Accurately document outreach activity, referrals, and partnerships in CRM tools; Coordinate with internal care teams to ensure referrals are tracked and closed-loop; Share observations and insights from the field to inform outreach strategy and improvement

Requirements

Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work; Comfort working independently in a fast-paced, community-facing environment; Ability to manage outreach activity, relationships, and follow-through across multiple partners; Strong organizational skills and comfort using mobile tools and CRM systems; Valid California Driver's License and active auto insurance meeting CA requirements; Reliable personal vehicle for daily work use; Successful completion of background check (including MVR); Must be able to travel up to 60-70% within the county to conduct in person visits; Must successfully complete a Testlify skills assessment; Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received; Must have effective Time Management skills; Must have internet speed of - 300+ mbps download and 25+mbps upload; Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Benefits

Paid Time Off; Holidays; Volunteer time; Bereavement; Medical coverage; FSAs or other wellness benefits; Disability and EAP; 401(k); Stipends; Professional Development; Employee discounts; Team events; Growth opportunities